Leadli Subscription Fulfillment Policy
1. Service Description
Pappalardo Media Co LLC (the Company) provides our customers access to Leadli, our all-in-one marketing and sales solution. This subscription provides the following features like:
- Unlimited users, contacts, workflows, sites, funnel pages, products, and payments.
- A fixed monthly allocation of credits for services such as:
- Email and text message sending.
- AI content generation and AI chat agents.
Clients are notified during signup of their credit limits and the possibility of additional charges if limits are exceeded. These terms are outlined and agreed upon in the Terms of Use.
2. Onboarding Process
To ensure client success:
- Leadli includes three free onboarding calls as part of the subscription.
- Additional onboarding or account build-out services can be arranged at the client’s request, billed at an hourly consulting rate under the Master Service Agreement.
3. Payment Terms and Missed Payments
- No Refunds: Leadli does not offer refunds for subscriptions.
- Payment Due Dates: Subscription payments must be made on time to maintain account access.
- Missed Payments:
- If a payment is missed, we will work with clients to bring their account into good standing.
- Accounts overdue by 30 days will be paused.
- Accounts overdue by 90 days will be canceled.
4. Trial Period and Promotions
- Leadli offers a 30-day trial period for new users to explore the platform.
- Promotions may be offered at Leadli’s discretion and will be clearly communicated during signup.
Hourly Consulting and Fulfillment Work Policy
1. Service Overview
- We provide two main categories of hourly services:
- Consulting Work: Meeting with clients to determine needs, offer strategic guidance, and provide actionable recommendations.
- Fulfillment Work: Implementing strategies or tasks directly in the client’s account as requested.
Clients may choose to engage in one or both types of services, depending on their needs.
2. Billing and Payment Terms
- Hourly Tracking: All work is tracked to the minute, ensuring precise and transparent billing.
- No Minimum Billing Requirements: Clients are billed only for the time spent on their project.
- Estimates: Clients may request an estimate before any work is completed. Estimates are based on the scope of the project as discussed and are subject to adjustment if the scope changes.
- Invoicing: Invoices are sent on the 1st of each month and are due within 30 days of receipt.
- Obligation to Pay: Clients are required to fulfill payment for all work completed, regardless of whether they choose to continue the engagement.
3. Disputes
In the event of a dispute regarding work performed:
- We will work collaboratively with the client to find a resolution that satisfies all parties.
- Disputes must be raised promptly upon receipt of the invoice or deliverables to allow for a timely resolution.
4. Additional Fees
- No Hidden Charges: We do not charge additional fees for subscriptions, travel, or other costs unless explicitly communicated and agreed upon in writing prior to the work being performed.
5. Deliverables and Quality Assurance
- Deliverable Definition: Deliverables are defined collaboratively during client meetings and documented for clarity.
- Internal Quality Assurance: We conduct quality assurance checks on all deliverables before they are provided to the client.
- Final Approval: The client is responsible for conducting a final quality assurance review to ensure the deliverables meet their expectations and are suitable for use in their business.
6. Termination
- Client Satisfaction: Clients are under no obligation to continue working with us if unsatisfied. However, any work completed up to the point of termination must be paid in full as per our billing terms.
